Downloads: Downloads are available immediately upon purchase. They are not sent by e-mail. Please be sure to check for your download link before you log out of your account. There are never shipping charges on downloadable products.
Stock Varies: Some of our items are purchased in bulk for re-sale. Please note that due to product availability and price changes, sometimes the product you receive will not fully match the image provided. The new item will function the same as the item in the image.
Custom-Made: Most physical items available for purchase are custom made. These items are made after your order is placed; we do not maintain pre-made items in these categories, so that we can best modify for your particular needs. This includes but is not limited to wood-cut items, sewing, soap, 3D figures and stamps. Orders that include custom-made items will take 4-6 weeks for shipment; rarely sooner. Please wait until at least the 4th week after your order to inquire about timing, so that we can provide the most accurate response.
Continental USA: Flat Rate shipping is $10 per order.
Everywhere else: Flat Rate shipping of $50 per order. Please inquire if you anticipate the shipping fee will be significantly lower than this so that I can provide a custom code for you.
You will receive a tracking link when your order is shipped to you.
- If you have not received your order within 7 days from the date of shipping, please contact us to investigate with our local post office or UPS office.
Problem with your order? Please contact us within 5 days of receiving your order for a prompt resolution. Any issues after this date are assumed to not be our responsibility or the responsibility of the shipping provider.